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Saving Money: Top Travel Tips

Sending Money - Cash to Cash


What is a "Cash to Cash" money transfer?

This is when a person receives money in cash as part of an international transfer. For example, you send $100AUD to a relative in the UK. They get $60 GBP cash in hand (exchange rates are not true in this example). Note, if you are sending with our partner MoneyGram, the relative would need to collect the money from a store that is also in partnership with MoneyGram.

How do I send money with MoneyGram?

Easy - stop by in one of our 130+ stores and we will make that magic happen.

What will I need to bring with me to send money?

You're going to need photo identification so please have your drivers licence or passport handy - and of course the details of the person you're sending to!

How much will it cost me to transfer money with MoneyGram?

The fees associated with a MoneyGram transfer vary based on amounts and the countries involved so please come and speak to one of our experts in store for more assistance.

How can I pay for my money transfer?

Travel Money Oz will accept multiple forms of payment including cash, debit and credit card. We must have cleared funds to process the payment on your behalf so in this instance you can't use BPAY or Afterpay.

Can I use my credit card to pay for my MoneyGram send transaction?

Absolutely. However, there are fees attached to this form of payment.

What are my currency options?

We can assist with most currencies except a few destinations like North Korea.

When will the money be available to be collected?

Depending on the opening hours of wherever the person you're sending to is collecting from (AKA the receiving agent) a cash to cash transfer can be made available in as little as 10 minutes.

How do I send cash to someone overseas?

MoneyGram offers a 10-minute express cash pick up service.

How do I send money to a bank account?

Similar to a cash transfer, just visit one of our stores and we will happily process the payment via MoneyGram into a nominated bank account. Make sure you have the receivers bank details, you'll need those!

Can the person I am sending money to choose the currency they receive it in?

No, you (the "sender") will select the currency they will receive. This is due to exchange rates at the time of sending and ensuring you are not charged twice.

What should I do if the person I am sending money to is having trouble picking it up?

Contact MoneyGram directly on 1800 954 191.

Is there an age limit as to who can send money?

You need to be 18 years and older.

Is there a limit on what can be sent?

The maximum individual or aggregate amount that can be sent and received in a rolling 30 day period is $8,000.00 USD equivalent.

Are there any countries I cannot send to using MoneyGram?

Visit one of our Travel Money stores for assistance or visit the MoneyGram website for more details.

What do I do if I need a refund or change made on my transaction?

Travel Money OZ only act as an agent to start to process. You will need to contact MoneyGram directly on 1800 954 191.


Sending Money - Cash to Account


Can I send money to an overseas bank account?

Yes absolutely, just as long as it's not a restricted country.

What is a "cash to account" money transfer using the MoneyGram service?

The sender (you) sends money to a receiver (the person you're sending to) via MoneyGram in one of our stores. A sender pays for the transaction using cash, and the receiver gets the payment directly into their bank account. a

Which countries can I use the "Cash to account" service for?

India, China, Sri Lanka, the Philippines and more. Visit one of our Travel Money stores for more info.

How do I send money to a bank account?

Visit one of our Travel Money stores with photo identification and the bank account details of the receiver (the person you're sending to).

How long until the money is available in the recipient's bank account?

It can take between 3- 5 days depending on the receiving bank.

How much does it cost to send money to a bank account?

Visit one of our Travel Money stores for more info and up to date send fees.

How will I know the money has been received?

Please ask the receiver to advise when they have received the funds.

I'd like to send money to New Zealand without paying huge bank fees- can you help?

Absolutely. Because we like to make things easy you can do one of two things. Visit us in store and one of our experts will happily process a transfer to a New Zealand bank account or we can process a cash pick up to one of our 'cussy bro' stores. We've got around 20 stores for your convenience.


Receiving money through MoneyGram


I am having money sent to me through an overseas MoneyGram agent - what do I need to do?

Visit one of our Travel Money stores with your photo identification and the transaction reference number that has been provided to you by the sender.

What ID is accepted for receiving money?

You will need valid photo ID such as a drivers licence or passport

How long after the money has been sent until I can pick it up?

This will be dependent on how the money was sent… if it is to be received as cash in can take as little as 10 minutes and will be available dependent on the receiving agents hours of operation. If this is a bank account transaction it will take 3-5 business days.

Is there an age limit as to who can receive money?

The receiver needs to be 18 years and older and will require sufficient ID to collect the funds.


Travel Money Transfer


What is Travel Money Transfers?

A quick, easy and secure way to transfer funds internationally with a competitive exchange rate. This is only available for bank to bank transfers, not cash.

How do I do a Travel Money Transfer?

Register in-store or on our website in minutes! You'll receive a quote and can complete your transaction online 24/7.

Is it cheaper than my bank?

Yes, with Travel Money Transfers you'll get bank-beating exchange rates that are on average up to 3% better than a bank.

Is there a fee to do a Travel Money Transfer?

Travel Money transfers are fee free. Your financial institution, however, may impose additional fees.

How long does it take for a transfer to go through?

Your transfer will arrive either the same day or within 1-3 working days depending on the currency you are sending.

Is Travel Money transfer safe?

Travel Money Transfer is a completely secure and regulated network.

Can I send cash through Travel Money Transfer?

Travel Money Transfers offers account to account transfers only.  You can, however, send cash in a Travel Money store through MoneyGram.

What countries can I send money to?

Send to over 60+ countries with Travel Money Transfers.

What currencies can I send transfers in?

Send transfers in over 60+ currencies.

What currencies can I receive transfers in?

If receiving into  an Australian bank account all currencies will be converted to Australian dollars

Can I do a transfer online?

Once registered and your account manager has touched based you will be able to transfer online at any time you like.

Can I lock in an exchange rate and transfer in the future using that exchange rate?

Absolutely - you can lock in an exchange rate for up to 2 years.