Terms & Conditions - Free 1GB Travel eSIM
1. General
These Terms and Conditions ("Terms") govern the Free 1GB Travel eSIM promotional offer ("Offer") made available to eligible Travel Money Group customers ("you" or "Participant"). By redeeming an eSIM voucher under this Offer, you agree to be bound by these Terms, as well as Hubby eSIM's general Terms of Service and Privacy Policy. If you do not agree, do not redeem your eSIM voucher.
Upon redemption, you enter into a direct service relationship with Hubby To Go B.V. for the provision of data communication services. Travel Money Group acts solely as a distribution partner and bears no liability in connection with the delivery, performance, or use of the eSIM service.
This Offer is open-ended and remains available until withdrawn or modified in accordance with the partnership agreement between Hubby eSIM and Travel Money Group.
2. Eligibility
• This Offer is available from 13/07/2026 to 16/08/2026 or until unique eSIM voucher codes are exhausted, whichever occurs first.
• Participants must be 18 years of age or older.
• This Offer applies to the following eligible transactions at Travel Money Oz:
- All transactions completed in-store
- Foreign cash orders placed online for delivery or pickup
- Currency Pass purchases completed in-store
This Offer does not apply to online digital top-ups or Currency Pass top-ups.
• One (1) eSIM voucher is available per eligible customer, per eligible transaction. Customers completing multiple separate eligible transactions may redeem an eSIM voucher for each transaction.
• Each eSIM voucher is unique, single-use, and may only be redeemed once. Vouchers cannot be redeemed more than once, shared, or transferred to another person.
• This Offer has no cash value and is non-transferable.
3. Device Compatibility Requirements
Before redeeming your eSIM voucher, you must ensure that your device meets all of the following requirements:
• Your device must be eSIM-compatible. Not all smartphones support eSIM technology. It is your responsibility to verify compatibility before redemption. A full list of supported devices is available at hubbyesim.com/compatible-phones.
• Your device must be carrier-unlocked. Devices locked to a specific carrier are unable to use a third-party eSIM. Contact your carrier to confirm your device's unlock status prior to travel.
• Your device must have an active internet connection (Wi-Fi or mobile data) at the time of eSIM installation.
Hubby eSIM accepts no liability and will not issue replacements or refunds where an eSIM voucher cannot be used due to device incompatibility or a locked device.
4. Free Data Allowance & Validity
• Each valid eSIM voucher entitles the holder to 1GB of complimentary mobile data.
• The 1GB allowance becomes active upon first activation, defined as the moment the eSIM establishes its first connection to a local telecommunications network in the destination country. The user can activate their eSIM at any time once they reach their destination.
• Once activated, the 1GB allowance is valid for 48 hours. Any unused data after this 48-hour window will expire and will not roll over.
• The 48-hour timer cannot be stopped once turned on.
• Any additional data purchased via top-up within the Hubby eSIM app will be valid for 365 days from the date of that purchase and will roll over for the duration of that validity period.
5. Redemption
• Customers who complete an eligible transaction (as outlined in Section 2) will receive a unique eSIM voucher code at the time of that transaction. For in-store purchases, the voucher code will be provided immediately at point of sale. For online orders (delivery or pickup), the voucher code will be included with your order confirmation or delivery materials.
• eSIM vouchers must be redeemed through the Hubby eSIM app, available on the Apple App Store and Google Play Store.
• To redeem: open the Hubby eSIM app → tap "Got a promo code?" → enter your unique eSIM voucher code.
• Each voucher may only be redeemed once. Vouchers that have already been redeemed, expired, or are otherwise invalid cannot be replaced except at Hubby eSIM's sole discretion.
• Data is destination-specific. Once a destination is selected at the time of redemption, the data cannot be transferred to, or used in, any other country.
6. No Refunds
• The free 1GB data allowance provided under this Offer is complimentary and provided at no charge. No refunds, credits, or replacements will be issued for unused data, data consumed faster than anticipated, data lost due to poor network coverage, or failure to redeem or activate the voucher before travel.
• This Offer does not affect the price, terms, or refund policy applicable to the underlying foreign cash transaction. Refunds or cancellations of the foreign cash transaction do not entitle the customer to a refund, replacement, or extension of the eSIM voucher.
• In the event of a verified technical fault attributable to Hubby eSIM, our support team will assess the situation and may, at its discretion, provide a replacement voucher.
7. Supported Destinations
This Offer is available for use in all destinations supported by Hubby eSIM. Supported countries include (but are not limited to):
Albania, Algeria, Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Greece, Guadeloupe, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malaysia, Malta, Martinique, Mexico, Moldova, Montenegro, Montserrat, Morocco, Nepal, Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Lucia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Turks and Caicos Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam
Note: For the most up-to-date list of supported destinations, please visit hubbyesim.com/destinations.
8. Limitations of Liability
• Travel Money Group's role: Travel Money Group is a distribution partner only. It has no involvement in the technical delivery, performance, or support of the eSIM service and bears no liability toward you in connection with this Offer.
• Service availability: Mobile data coverage depends on local network availability and roaming agreements. Hubby eSIM does not guarantee uninterrupted, error-free, or full-coverage service in all areas of a destination country.
• No warranty: The Offer and any associated services are provided "as is" without warranty of any kind, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
• Limitation of damages: To the maximum extent permitted by applicable law, Hubby eSIM shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to this Offer, even if advised of the possibility of such damages.
• Hubby eSIM's total liability in connection with this Offer shall not exceed the retail value of the eSIM voucher redeemed.
9. Modifications & Termination
This Offer is made available in accordance with the partnership agreement between Hubby eSIM and Travel Money Group. Any modification, suspension, or termination of this Offer will be carried out in accordance with the terms of that agreement. Such changes will not affect eSIM vouchers already validly redeemed prior to the effective date of any modification or termination.
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.
11. Contact & Support
For questions, technical issues, or support related to this Offer, please contact:
support@hubbyesim.com
www.hubbyesim.com
