Please check these answers to common questions before you submit an enquiry.
Q. I have money on my Currency Pass that I want to transfer into my bank account, how do I do this?
To cash out, login to your Currency Pass account and click on ‘Cash out’ in the menu. If you are unable to complete the online cash out process or have lost your card, please call 1800 098 231.
Q. How do I find out the balance remaining on my Currency Pass?
Log into your account, and the balance will be the first thing on the screen under the heading Your Currency Card. Alternatively, you can hear your balance over the phone. Call 1800 098 231.
Q. I have a question about a transaction on my Currency Pass?
Please call Card Services on 1800 098 231 - for security reasons, we do not have visibility of your transactions so only the Card Services team can assist.