Contact Us

Please check these answers to common questions before you submit an enquiry.

Q. Travel Money Oz App

Our old app has been retired, and we have a swanky new app coming soon!

In the meantime, you can use any web browser on your device to access your account and all features, which is actually the same experience as the old app, so there is no loss of functionality.

Click here to log into your Travel Money Oz Portal.

Q. I have been locked out of my Travel Money Oz account during login.

Please use the "Forgot Password" link on the login page to reset your password and regain access to your account.

Q.I can't receive SMS to verify my account while overseas.

If you need to setup MFA and can't receive SMS while overseas, you can download any Authenticator app from your app store. Once you complete the setup via the Authenticator app, you will be able to setup the Authenticator to provide you with a code for your Travel Money Oz app.

Q. I haven't received the verification email so I can access my online account.

Please check your Junk/Spam inbox as emails may be sent there. A reminder; you have 15 minutes to action the email from when it was requested. After that time, you will need to request a new verification email by logging in again.

Q. I have a question about a transaction on my Currency Pass?

Please call Card Services on 1800 098 231 - for security reasons, we do not have visibility of your transactions so only the Card Services team can assist.