HOW TO SEND MONEY
What are my options when sending money?
You can send money in a range of ways through our friends at MoneyGram and TorFX (...you'll also save on your transactions with competitve rates and low fees! Send Cash to Cash, Cash to Account, or Account to Account.
Visit us in store and we can help you work out what is the best option for you.
What will I neeed to bring with me to send money?
Your going to need photo identification so please have your drivers licence or passport handy - and of course the details of the person you're sending to!
What countries can I send money to?
Send to over 60+ countries and transfer in over 60+ currencies with our friends at MoneyGram and TorFX.
How much will it cost me to transfer money?
If you're completing a Cash to Cash transfer, or Cash to Account transfer, you'll need to do this in store through MoneyGram. Send fees will change, depending on what country you're sending to. Your expert in store will be able to give you the up to date fee amount. If you're sending Account to Account, you can do this online with us and our friends at TorFX, it's fee free!
How can I pay for my money transfer?
We will accept multiple forms of payment including cash, debit and credit card if you're sending in store. If you're completing a Account to Account transfer with us online, you can send straight from your bank account. We must have cleared funds to process the payment on your behalf, so in this instance you can't use BPAY or afterpay.
How long until the money is available in the recipient's bank account?
It can take between 3- 5 days depending on the receiving bank.
Is there an age limit for sending money?
You need to be 18 years and older.
Is there a limit on how much money can be sent?
The maximum individual or aggregate amount that can be sent and received in a rolling 30 day period is $8,000.00 USD equivalent
Can I send money online?
If you're wanting to send Account to Account, then you sure can! Follow these easy steps
1. Visit our international money transfers page
2. Register online with Travel Money Transfers
3. Get a rate
4. Complete your transfer!
What should I do if the person I am sending money to is having trouble picking it up?
If you've sent with us in store, contact Moneygram directly on 1800 954 191.
If you've sent online - contact your Account Manager via their contact details on your confirmation email.
Can the person I am sending money to choose the currency they receive it in?
No, you (the "sender") will select the currency they will receive. This is due to exchange rates at the time of sending and ensuring you are not charged twice.