a) The risk and responsibility for receiving or collecting your order before you depart on your travels rests with you. Please remember to allow sufficient time to make your delivery or collection before departing on your travels.
b) We offer both delivery and collection options for foreign currency cash. The availability of these options may vary depending on your location, the total value of the transaction and the type or amount of foreign currency cash purchased.
i. Location: Delivery is only available if the delivery address is within 25km of a designated TMOZ store with the requested foreign currency cash in stock. Not all TMOZ stores are available for delivery.
ii. Transaction value: We only offer delivery for foreign currency cash up to $5,000.00 AUD. You may collect any value over $5,000.00 AUD and up to $9,999.00 AUD from one of our TMOZ stores (see more below at ‘Collection’).
iii. Minimum order values: The minimum value for foreign currency cash orders is $500.00 AUD and for Currency Pass card orders is $20.00 AUD.
c) When ordering a foreign currency card (“Currency Pass”) via our Website, we only offer delivery of a personalised card. A personalised Currency Pass card is printed with your name on it and sent to you. Please be aware that delivery of a Currency Pass card can take up to 7 days (from placing your order and submitting payment).
d) The available delivery dates and times will be highlighted during the ordering process through our Website. You must choose one of the highlighted days as your nominated delivery date. We will use reasonable endeavours to meet the nominated delivery date, but we will not be liable for failing to do so. In addition, please note that delivery dates and times are estimates only and are not guaranteed. Delivery dates and times, availability and offering may vary for reasons, including but not limited to, operational factors and unavailability of foreign currency cash stock and may be subject to delays. We may change the delivery dates and times from time to time at our sole discretion.
e) You cannot change the delivery location after your order has been submitted.
f) At the time of your foreign currency cash delivery, you must produce Government issued photo identification that exactly matches the name of the person who placed the order. Your photo identification will be checked for likeness and details of the type of identification used will be recorded at the time of the delivery. You must ensure you are available to receive your order personally.
g) Your foreign currency cash will be sent for delivery via our delivery partner or such other courier as we deem appropriate.
h) The full risk and responsibility for the foreign currency cash which you have ordered will pass to you immediately upon provision by us of the order confirmation. Upon delivery of your foreign currency cash, please ensure that the package is not torn, has not been opened and does not appear to have been tampered with before accepting. If the package does appear to have been tampered with, you must not accept it and you must contact us immediately to report the issue.
i) In the event of any problems with your delivery or package, you undertake to cooperate with us or any regulatory body in a related investigation.
j) A delivery fee will apply:
i. $20.00 AUD for delivery to an address that is up to 10km from the relevant TMOZ store, and
ii. $30.00 AUD for delivery to an address that is between 10.1km to 25km from the relevant TMOZ store.
k) Same day delivery (and collection) cut off time is 11.00am (AEST); we do not guarantee orders will be available for delivery or collection on the same day, where the order is submitted past this time.
l) Delivery orders will be delivered to the delivery location between the hours of 10.00am and 5.00pm (AEST). If you miss your foreign currency cash delivery, or we or our delivery partner cannot verify your identity, your order will be returned to a nearby TMOZ store and redelivery will need to be arranged by you manually. You may incur redelivery fees if redelivery is required based on you not being available during the delivery window or not following instructions as set out in paragraph 4e).
m) When you place your order for the purchase of foreign currency cash via the Website, you must select a TMOZ store where you wish to collect the order (“Collection Location”). You cannot change the Collection Location after the order has been submitted.
n) You will be notified via email when your order is ready is collection; orders cannot be collected before this email is sent. Orders must be collected within 14 days of receiving the ‘ready for collection’ confirmation email. Failure to collect the foreign currency cash within the given timeframe may result in cancellation of the order.
o) Orders must be collected by the person who made the order from the Collection Location nominated in accordance with paragraph 4l), during TMOZ store opening hours. Please check online for opening hours and allow sufficient time to make your collection before departing on your travels.
p) We reserve the right to change the Collection Location and/or collection time by notifying you prior to the collection date if we are unable to fulfill your order from your nominated Collection Location.
q) At the time of collection, you must produce the following:
i. a copy of your online order confirmation or your order reference number; and
ii. a form of government issued photo identification which must be in original, physical form (except for NSW and SA, where a digital driver’s license is acceptable).
r) For the avoidance of doubt, if you do not present your identification and other items for verification at the time of collecting your order, you will not be able to collect your order and your order may be cancelled by us.
s) In order to comply with anti-money laundering and other legal obligations and our internal risk and fraud policies, you may be requested to provide further information and identification documents (such as proof of residential address) and we may take a copy of your identification documents and other documents at the time of collection. These requirements are in place to enable us to comply with laws and regulatory requirements and to help to protect you against fraud.