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Card Online Ordering Terms & Conditions

Who We Are

This online ordering service (the "Service") is provided by MasterCard Prepaid Management Services Australia Pty Ltd and related service providers, together referred to as “we” or "us" or "our".

To avoid doubt, the Website is made available by Flight Centre Travel Group Limited, Travel Money Currency Exchange Pty Ltd and Australia OpCo Pty Ltd (together referred to as “Flight Centre Travel Group”), not by us, and your use of the Website is also subject to Flight Centre Travel Group’s Terms of Use, available on the Website.

What These Terms and Conditions Apply To

These terms and conditions apply to the Service ‐ which consists of an online ordering facility for purchasing, loading and other online services relating to the Currency Card (“Card”).

Use of the Service

The Service is only available to individuals aged 18 years or over and who are resident in Australia. The Service may only be used to order the purchase or reload of a Card and not for speculative or investment purposes. By ordering the purchase or reload of a Card from us via this site, you confirm that you have read and understood these terms and conditions and agree to be bound by them and to comply with all applicable laws and regulations that apply to you. We may refuse to provide this Service to any person we believe is acting outside these terms and conditions. The Service is only available for the purchase or reload of Cards in the currencies listed and available from time to time.

All online orders are subject to the limits set out in the Product Disclosure Statement.

Availability of the Service may also be subject to further monetary limits, currency exchange restrictions and customers abiding by these terms and conditions. These limits are subject to change from time to time at our sole discretion.

Placing an Order (Purchases, Loads and Reloads)

To place an order, follow the instructions on the online ordering pages. The exchange rates we quote from time to time are subject to change. You must provide the requested information for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. Where we are not able to adequately confirm your identity to our satisfaction or where we believe that your order may breach our compliance policies we have the right to not accept your order. We will use various procedures to authenticate each transaction. By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation page setting out the details of your order. This confirms receipt of your order. A contract between you and us is only formed when we receive your payment for the correct amount.

Exchange rates for initial loads and subsequent reloads via this Service will be set at the prevailing exchange rate set out on the website at the time of your request, provided you follow the instructions and make payment within four hours. Where you do not make payment within four hours, the applicable exchange rate may differ to the exchange rate at the time of your request as it will be set at the prevailing exchange rate at the time the transaction is settled and not at the time of your request. We may charge you a commission for reloads as set out in the Product Disclosure Statement.

We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error. You will be required to pay for the purchase or reload of a Card by subsequently making a payment via the methods we make available from time to time.

Card Product Disclosure Statement and Terms and Conditions

In addition to these Online Ordering Terms and Conditions you must read and agree to the Card Product Disclosure Statement and Terms and Conditions and the Website Terms of Use. By submitting this order you acknowledge that you have received, read and agree to and will be bound by the Product Disclosure Statement and Terms and Conditions, and the Website Terms of Use.


If you have any comments or complaints please contact us via email on Details about our complaints policy and how to lodge a complaint are also set out in the Product Disclosure Statement.

Personal Information and Security

We use secure server software to make our Internet transactions secure. You agree to our Privacy Policy available on the website which outlines how we may use and disclose your personal information. You agree that all information provided by you is true and correct, that any material information will not be withheld and you will provide us with any additional information that may be required by us. We may require additional information from you in order to comply with regulatory requirements.

To avoid doubt, any personal information you supply via the Website in connection with MasterCard products and services is also subject to Flight Centre Travel Group’s privacy policy, available on the Website.

Limiting Our Liability

We use reasonable care and skill in providing the Service. However, neither we nor Flight Centre Travel Group shall be liable to you for the following:

  1. If we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, or industrial dispute;
  2. In the event you provide us with incorrect banking details, including but not limited to BSB and/or account numbers;
  3. For any damage to your computer equipment as a result of using this website or the Service; or
  4. For any indirect or consequential losses, claims or damages suffered by you or incurred from your use of the website or the Service however caused.

Our maximum liability to you in respect of each use of the Service for the load or reload of a Card shall be to refund the purchase price of that order. The disclaimers and limitations of liability in these terms shall not apply to any damages arising from death or personal injury caused by the negligence of us or any of our employees or agents or for fraud. If any provisions of these terms including these disclaimers and limitations shall be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. These limitations do not apply to the extent they would lessen your statutory rights.

Changes and Updates to these Terms and Conditions

We may at any time with immediate effect, in respect of future orders, change or withdraw the website, the Service and these terms without liability to you. If we revise these terms, we will post the revised version on By using the Service or placing orders after we have changed these terms, you will be accepting the changes.

Third Party Rights

When you place an order for the load or reload of a Card we are entering a contract with you personally. Except as expressly provided in these terms, nothing in these terms will confer any benefit, or any right to enforce these terms, on any third party.

Law and Jurisdiction

Our relationship shall be governed and interpreted in accordance with the laws in the State of New South Wales. Any dispute, which cannot be resolved between us, shall be resolved in the courts of New South Wales.

*** Version: 01 February 2018