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Travel Money Card FAQs

Contact

The Travel Money Oz customer service team is available 24/7 to answer your questions or assist if your currency card has been lost or stolen.

Simply call the number dedicated to the country you’re in:

  • Australia – 1800 098 231
  • UK – 0800 056 0572
  • USA/Canada – 1877 465 0085
  • Japan – 00531 780 221
  • Thailand – 00180 442 212
  • New Zealand – 0800 444 691
  • Hong Kong – 800 966 321
  • South Korea – 00798 4434 1279
  • Other countries – +44 207 649 9404

Can I get a second card for my partner?

You can only have one Currency Card per account, so unfortunately no. 

What if I forget my PIN? 

You can reveal your PIN by logging into your online Travel Money Oz portal. Go to ‘Manage My Card’ and then ‘Reveal my PIN’, and answer the security questions correctly.

You can also call Mastercard Card Services at any time on 1800 098 231, and follow the prompts.

What do I do if an overseas vendor asks if I want to pay in AUD? 

Always insist on paying in the local currency if it’s loaded on your Currency Card. In some situations, ATMs and retailers may offer ‘Dynamic Currency Conversion’ (payment in your home currency). This however, simply allows them to dictate their own exchange rate and may result in you being charged fees associated with a foreign transaction.

How can I see my transactions and manage my money?

Just log in to your online Travel Money Oz portal to see your transactions, add funds or transfer money between currencies. You can do this 24/7, from anywhere in the world.

You can also download the Travel Money Oz app, available on iPhone or Android, and manage your funds that way.  Note that an internet connection is required.

What is the maximum amount I can use contactless payment for? 

In most cases, contactless payment can be made for purchases up to the equivalent of $100 Australian Dollars. Transaction limits for contactless transactions may change from time to time.

For transactions above the limit, additional authorisation is required. Different transaction limits apply in different countries.

How do I change my card’s default currency?

Setting your card’s default currency is simple and can be done online through your online Travel Money Oz portal. Under your Currency Card page, click ‘Manage my card’ and follow the prompts.

Can someone under the age of 18 get a Currency Card?

Yes, you can get a Currency Card if you are under 18. You will however, need to complete your identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID.

Are there any countries my Currency Card won’t work in?

Iran, North Korea, Sudan, Syria and Crimea are affected by sanctions, which means that your Currency Card will be declined if you try to use it in these countries.  The list of countries in which the Currency Card does not work may be updated from time to time, so please check back here before travelling.